How To Provide Outstanding Delivery

How To Provide Outstanding Delivery

 

How To Provide Outstanding Delivery

Sales and Delivery
Two concepts and departments that must work hand in hand to provide your customers with 250x Cream Chargers Delivery  an optimum buying experience. Whether you are in retail, wholesale, manufacturing, or service, the sales and delivery of your products and services will make or break your company.

Why is it then that so many companies fail to provide outstanding delivery of their services?

Is it because they have made conscious choices to annoy the customer?

Is it because they don’t understand the importance of the final delivery to the customer?

Or, is it because they have lost focus on the customer?

My guess is that it is the latter of these three. As companies grow and expand, specialization begins to emerge as a method to streamline processes and improve the quality and consistency of product delivery. So Sales makes a sale and then turns it over to the “delivery machine”. Sometimes that delivery machine is the checkout line at the front of your store. Other times it is a production department that has to manufacture and deliver your product. But in any case, it is not often that the sales person and the delivery person are one and the same, and that means handing off the customer to someone else in the organization.

Why is this important?

Because sales in the 21st century has changed from where it was only 5 or 10 years ago. Today, sales is much more about relationships and focus on the customer than it is about product. Many stores sell exactly the same products. Many service companies have products that are either indistinguishable from each other, or have qualities that are not easily measured.

In truth, many products have become commodities, much to the dismay of all involved.

So why should someone choose to buy from company A versus company B?

Because of the relationship that has been built between the sales person and the customer.

Think about why you shop at a certain grocery store or go back to a certain auto mechanic. 99% of the products are the same from one store to the next. Yes, in some cases convenience might be an issue. Yet you tend to favor certain stores, not because they carry Cherry Pop Tarts, but because the store appears cleaner and brighter, it’s easy to do business there, and most importantly because the people there treat you better. Hence the customer/company relationship.

When your sales team hands over a sale to your deliv

 

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